Frequently Asked Questions

1. Where is Sojourn Haus located?

We’re located at Riverson SOHO, right in the heart of Kota Kinabalu. You’ll have direct access to Riverson The Walk mall and be next to Gleneagles Hospital. Imago Mall and Sutera Avenue are also just a short walk away.

2. Is parking provided?

Yes! We provide one free basement parking spot for guests.

3. How many people can the unit accommodate?

The unit comfortably fits 5 guests with existing beds:

  • Master Bedroom – 1 King Bed + 1 Single Bed (sleeps 3)
  • Second Bedroom – 1 Pull-out bed that converts into a queen or two singles (sleeps 2)

Additional mattresses can be arranged for an extra fee.

4. Is Netflix available?

Yes! We provide a Smart TV with a Netflix account ready to use — no need to log in.

5. Is there Wi-Fi?

Absolutely — we provide high-speed Wi-Fi

6. Do you allow early check-in or late check-out?

Early check-in or late check-out is subject to availability. Let us know in advance, and we’ll do our best to accommodate!

7. Is housekeeping included?
  • Daily housekeeping is not included (available with additional charge)
  • For long-stay guests, complimentary general cleaning is provided every 5th day
8. What facilities are available in the building?

You’ll have access to a swimming pool, gymnasium, and the full range of conveniences at Riverson The Walk — including cafes, restaurants, salons, and wellness studios.

9. Is the unit suitable for medical visits?

Definitely. We’re located next to Gleneagles Hospital, making it ideal for guests attending checkups or treatments.

10. Do you accept long-term stays?

Yes, we welcome long-term stays and offer special discounts for bookings:

  • 7 nights and more
  • 28 nights and more
11. Is your unit wheelchair accessible?

You can access the building and our unit by wheelchair, as the entrance and lobby are lift-accessible. However, please note that the unit is a duplex, so wheelchair users will not be able to access the upper floor. That said, let us know your needs — we’ll do our best to arrange something to make your stay more comfortable.

12. How do I check in?

We offer self check-in for your convenience. You’ll receive detailed instructions, including the lockbox code, a day before your arrival. Check-in is anytime after 3:00 PM. If you need any help, we’re just a message away!

13. How do I book a stay at Sojourn Haus?

You can book directly through:
WhatsApp
Booking.com
Airbnb

CLICK HERE

City Chic. Modern Comfort.

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